Resources

TENANT COUNSELING ORGANIZATIONS

SECTION 8 TENANT COUNSELING

RESOURCES FOR SINGLE ROOM OCCUPANCY (SRO) TENANTS

LEGAL REPRESENTATION

MEDIATION

STATEWIDE ORGANIZATIONS

CITY RESOURCES

LOCAL AND STATE LAW

AIRBNB & SHORT TERM RENTALS (STR)

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TENANT COUNSELING ORGANIZATIONS:

SAN FRANCISCO TENANTS UNION (SFTU)
558 Capp Street
415-282-6622
How to See a Counselor:
SFTU operates a first come first serve drop-in tenants rights clinic. Check the website for counseling hours or call 415-282-6622 (make sure to check the day of your planned visit as hours are subject to change).
For more information, visit https://www.sftu.org/counseling/
Languages: English (There is currently Spanish translation on Saturdays. Check the website for up to date information.)
Cost: The Tenants Union is a membership and donation supported organization, nonmembers are asked to donate when they come in (although no one is turned away for lack of funds).
Notes: To become a member of SFTU, visit this page or drop by their Capp Street location during counseling hours.


HOUSING RIGHTS COMMITTEE OF SF (HRCSF)
Mission District Office:
1663 Mission, #504 (cross street is 13th)
415-703-8644
Languages: English, Spanish, Chinese
How to See a Counselor:
Drop-in and telephone counseling:
Monday through Thursday, 1-5pm

Richmond District Office:
4301 Geary Blvd. @ 7th Avenue
Phone: 415-947-9085
How to See a Counselor:
Counseling 9am – 12pm Monday, Wednesday, Thursday, Friday
Languages: English, Russian, Chinese
Cost: Free / donations welcome. Please bring in proof of income (pay stub, SSI or food stamp card, etc.).
Section 8 Tenant Counseling: email or call for an appointment
Email: William@hrcsf.org
415-703-8634 ext. 108
Notes:  For additional counseling info, visit: http://www.hrcsf.org/counseling.html

CAUSA JUSTA::JUST CAUSE (CJJC)
2301 Mission Street, Suite 201
Phone: 415-487-9203
Office Hours:
Monday and Friday: 1pm-5pm
Thursday: 9:30am-12pm
How to See a Counselor: Drop in during counseling hours
Languages: Spanish, English
Cost: Free
Notes: For more information visit: https://cjjc.org/tenant-services/

BILL SORRO HOUSING PROGRAM (BiSHoP)
1360 Mission Street #400
How to See a Counselor:
Schedule an appointment by calling 415-390-6371, or visit the drop-in Clinic every Tuesday 10 am–12 pm and 1:30 pm–4 pm, In partnership with Mercy Housing.  The drop-in clinic is located in a different building than the offices: 1009 Howard Street (cross street: 6th). ***Arrivals taken on a first come, first serve basis, No restroom on-site***
Languages: English, Tagalog, Spanish
Cost: Free
Notes: *** The Mission St office is a scent-free space; to avoid getting others sick, please refrain from using perfume/cologne, dryer sheets, or other products with fragrances. Thank you! ***

CHINATOWN COMMUNITY DEVELOPMENT CENTER (CDCC)
663 Clay Street
How to See a Counselor: Drop-in tenants rights clinic Mondays from 2-4pm & Thursdays 10:30am-2:30pm
Housing Counseling Hotline: 415-984-2728
Leave your name, phone number and a counselor will return your call.
Languages: Chinese, English?

SOUTH OF MARKET COMMUNITY ACTION NETWORK (SOMCAN)
1038 Mission Street (main office)
5000 Mission Street (Excelsior Works!): Wed & Fri: 10AM-6PM by Appointment only.
How to See a Counselor: By appointment only. Schedule an appointment in English by calling (415) 255-7693. Schedule an appointment in Tagalog by calling (415) 552-5637.
Languages: English and Tagalog
Cost: Free

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SINGLE ROOM OCCUPANCY TENANTS (SRO):

CENTRAL CITY SRO COLLABORATIVE
48 Turk Street
(415) 775-7110
How to See a Counselor: Drop-in counseling Monday – Thursday,10am-12pm and 2-4pm.
*Counseling hours subject to change. Please call in advance to assure counselor will be available.
Notes: CCSROC does not provide housing or case management services.
The collaborative is a part of the Tenderloin Housing Clinic

MISSION SRO COLLABORATIVE
938 Valencia Street
415-282-6209
How to See a Counselor: Call 415-282-6209 for information
Languages: Spanish, English

CHINATOWN SRO COLLABORATIVE
663 Clay Street, San Francisco, CA 94111
How to See a Counselor: Drop-in tenants rights clinic Mondays from 2 – 4pm and Tuesdays from 10:30am – 12:30pm.
Housing Counseling Hotline: 415-984-2728
Please leave your name, phone number and a counselor will return your call promptly.
Languages: Chinese, English

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LEGAL REPRESENTATION:

EVICTION DEFENSE COLLABORATIVE (EDC)
1338 Mission Street; 4th Floor, San Francisco, CA 94103
How to Obtain Legal Services: Drop-in Clinic Monday – Friday, 9-11 AM & 1-3 PM
Languages: English, Spanish, Chinese
Cost: Fee based on sliding scale, no one turned away for lack of funds.
Notes: If you have been served with a “Summons & Complaint for Unlawful Detainer” bring all your paperwork immediately to the Eviction Defense Collaborative.
TENDERLOIN HOUSING CLINIC (THC)
126 Hyde Street, San Francisco, CA 94102
415-885-3286
How to Obtain Legal Services: Tenants seeking assistance should contact 415-771-9850 for an intake phone interview to determine whether a THC attorney will represent the tenant.
Notes: Due to limited resources, THC cannot represent everyone who seeks assistance, and we focus on representing long-term rent controlled tenants. The law office also provides limited free legal counseling to tenants.

ASIAN AMERICANS ADVANCING JUSTICE – Asian Law Caucus
55 Columbus Avenue, San Francisco, CA 94111
(415) 896-1701
How to Obtain Legal Services: To schedule an appointment, call: 415-896-1701, press ‘0’.
Bring your ID, proof of income, and any documents related to your questions.
Languages: Mandarin, Cantonese, English
Cost: Free
Notes: Other legal clinics include, immigration, worker’s rights, criminal justice, national security & civil rights

LEGAL ASSISTANCE TO THE ELDERLY
1663 Mission Street, Suite 225, 94103
How to Obtain Legal Services: To complete an intake, call: 415-538-3333
Languages: English, Cantonese, Mandarin, Spanish, Russian
Cost: Free for San Francisco seniors and those receiving disability.

EXCELSIOR LEGAL SERVICES
5000 Mission Street, San Francisco, CA 94112
How to Obtain Legal Services:
Housing Rights Clinic – 1st Thursday 9:30-11:30 AM and 4th Thursday 5:30-7:30 PM– Call (415) 757-4500 to schedule an appointment. 
Languages:
English, Cantonese, Mandarin, Spanish, Tagalog
Cost:
Free for residents of San Francisco’s District 11.

The Excelsior Legal Collaboration offers free legal clinics for residents of San Francisco’s District 11 in the areas of Housing, Immigration, Employment Law, and Senior Legal Services. ELC is a collaboration between Legal Assistance to the Elderly, Jubilee Immigration Advocates, Asian Americans Advancing Justice – Asian Law Caucus, and Excelsior Works!

OPEN DOOR LEGAL
Bayview: 4634 3rd St. San Francisco, CA 94124 • Excelsior: 60 Ocean Ave, San Francisco, CA 94112 • Western Addition: 1111 Buchanan St, San Francisco, CA 94115
(415) 735-4124
How to Obtain Legal Services: To get help, fill out a screening form at opendoorlegal.org/start or walk into the office Monday-Friday 9am-4:30pm. After you fill out a screening form, you will get scheduled for an hour-long intake with an attorney.
Languages: English
Cost: Free for residents of the southeast side of San Francisco living in zip codes 94124, 94134, and 94107. They have recently opened offices in the Western Addition and Excelsior and have expanded their service area.
Notes: The income eligibility cap is $75,000 a year gross individual income. Other legal services include custody/visitation hearings, foreclosures, illegal discrimination, files for changes in immigration status, improving credit scores, and other civil legal matters.

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MEDIATION:

CONFLICT INTERVENTION SERVICE
301 Battery St., Third Floor, San Francisco, CA 94111
How to Access Services: Call (415) 782-8940. Response will come within 24 hours.
Languages: English, Spanish, Chinese, additional languages available upon request.
Cost: Free if at least one participant is low income or a small landlord.
Notes: CIS offers fast, flexible help to conflicts regarding landlords, tenants, and neighbors.
COMMUNITY BOARDS
301 Battery St., Third Floor, San Francisco, CA 94111
How to Access Services: Call (415) 920-3820 Mon-Th, 10:00am-5:00pm, email Learn_More@communityboards.org, or submit an online request form.
Languages: English, Spanish, Mandarin or Cantonese.
Cost: The case opening fee is $40-$100 sliding scale – no one is ever turned away for lack of funds. There is no charge for the mediation itself.
STATEWIDE ORGANIZATIONS:
474 Valencia St. #156, San Francisco, CA 94103
(They do not offer drop-in services)
415-495-8100
info@tenantstogether.org
How to Talk to a Counselor: Call the statewide tenants rights hotline: 888-495-8020
Cost: If you wish to receive counseling but do not want to be a member, there is a $20 one-time fee to cover their hotline staff.
Notes: Become a member of Tenants Together to obtain their benefits, and to build state power: http://www.tenantstogether.org/join

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CITY RESOURCES:
SAN FRANCISCO RENT BOARD
25 Van Ness Ave., Suite 320 (@ Market Street)
(415) 252-4602
How to See a Counselor: Counseling hours Monday-Friday, 9:00 AM – Noon & 1:00 – 4:00 PM
Phone counseling: 415-252-4602 – calls are generally limited to 5 minutes.
See a counselor at the Rent Board –visits generally limited to 10 minutes.
Cost: Free
Notes: There are several types of claims that a tenant may assert against his or her landlord by filing a Tenant Petition at the Rent Board.
These include:
Substantial Decrease in Housing Services;
Failure to Repair and Maintain;
Unlawful Rent Increase or Request for Determination of Lawful Rent;
Improper Utility Passthrough;
Improper Water Revenue Bond Passthrough;
Improper General Obligation Bond Measure Passthrough;
Failure to Discontinue a Capital Improvement Passthrough;
Section 6.15C(3) Proportional Rent Claim by a Subtenant Against a Master Tenant
Unlawful Initial Rent Claim by a Subtenant.

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LOCAL AND STATE LAW:
THE SF RENT ORDINANCE – Chapter 37 of the San Francisco Administrative Code, The Residential Rent Stabilization and Arbitration Ordinance

CALIFORNIA CIVIL CODE on Housing

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AIRBNB & SHORT TERM RENTAL (STR) INFO:

Find more information about legislation, regulation and the impact of Airbnb and short-term rentals on our housing stock via this San Francisco Tenant’s Union page and Share Better.\

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