Changes in Access to Tenant Counseling and Legal Services






→ This guide is for San Francisco renters. If you live outside of San Francisco, see the Coronavirus Resource Guide developed by Tenants Together.

Changes in Tenant Counseling

Most organizations have switched to phone counseling or phone check-ins before scheduling 1-on-1 appointments when possible. See the list below for how to access services from Tenant Counseling and Legal Service organizations, and check their websites for the most up to date information.

Tenant Counseling Organizations 

SRO Tenants

Legal Services

Other Services (coming soon)



SAN FRANCISCO RENT BOARD: Phone counseling at (415) 252-4631 Monday-Friday, 9am-12pm and 1pm-4pm. For filing of documents with few pages, including tenant hardship applications, scan and attach your documents in PDF format and send them to: rentboard.311@sfgov.org or by fax to (415) 252-4699. Please indicate your name, phone number, the property address and case number, if any, in the email.


TENANT COUNSELING ORGANIZATIONS

BILL SORRO HOUSING PROGRAM (BiSHoP) For help with affordable housing applications or tenant rights information. Phone counseling only: Please call (415) 513-5177 or email info@bishopsf.org and leave your name, phone number, the reason for your call, and the best time to reach you at and a housing counselor will follow up with you.
Languages: English, Tagalog, Spanish, French

CAUSA JUSTA::JUST CAUSE (CJJC) Phone counseling only: Leave a voicemail at 415-487-9203 with your name, phone number, and a brief description of your problem.  A counselor will call you back as soon as possible.
Languages: Spanish, English

CHINATOWN COMMUNITY DEVELOPMENT CENTER (CDCC) In-person clinic still available, but please call if possible: 415-984-2730. Leave your name, phone number and a counselor will return your call. Drop-in clinic Mondays from 2-4pm & Thursdays 10:30am-2:30pm, 663 Clay Street San Francisco.
Languages: Cantonese, Mandarin, English

HOUSING RIGHTS COMMITTEE OF SF (HRCSF) Phone counseling only: call the numbers below and leave a message with your name, number, let us know if you are a HUD tenant or have Section 8 and a brief sentence about your issue:
Mission Office – (415) 703-8634 (callbacks 1-5pm Mon- Thurs)
Languages: English, Spanish, Cantonese and Mandarin
Westside Office  – (415) 947-9085 (callbacks 9am-12pm Mon, Wed-Fri; closed Tues)
Languages: English, Russian, Cantonese and Mandarin

SAN FRANCISCO TENANTS UNION (SFTU) Counseling by phone or email.  Non-members are advised to fill out the form here. Members may use the form or call their members-only phone counseling number. The form will be emailed back to you (usually in less than 10 minutes)-- then forward the form to info@sftu.org.

SOUTH OF MARKET COMMUNITY ACTION NETWORK (SOMCAN) Phone counseling only, Monday-Friday, 10AM-6PM by Appointment only. Appointments must be scheduled at least one day in advance. To schedule an appointment, please call (415) 552-5637 or leave a voicemail/send a text message to (760) 913-8913. Appointments can also be scheduled here or send an email to tenantcounselor@somcan.org. Please leave your name, phone number, and a short message about your situation.
Languages: English and Tagalog

TENDERLOIN HOUSING CLINIC CEOP PROGRAM Only making in-person appointments after a phone consultation. Leave a voicemail at (415 )775-7110 ext.: 1702 or by sending an email to allyn@thclinic.org. Leave your name, phone number, and a brief description of your issue.
Languages: English and Spanish



SRO TENANTS

CENTRAL CITY SRO COLLABORATIVE Central City SRO Collaborative and La Voz Latina are only making in-person appointments after a phone consultation with a staff member.  Call (415) 983-3970 (La Voz) or (415) 775-7110 (CCSROC)
Languages
:
English and Spanish

CHINATOWN SRO COLLABORATIVE In-person clinic still available, but please call if possible: 415-984-2730. Leave your name, phone number and a counselor will return your call. How to See a Counselor: Drop-in clinic Mondays from 2-4pm & Thursdays 10:30am-2:30pm, 663 Clay Street San Francisco
Languages: Cantones
e, Mandarin, English

MISSION SRO COLLABORATIVE (MSROC) Telephone counseling only: leave voicemail at 415.282.6209 EXT 150. with your name, phone number, and a brief description of your problem. Someone will call you back as soon as possible. 
Languages: English and Spanish